Frequently Asked Questions

BCA bank transfers to your 898com account are processed instantly during BCA operating hours (24/7 for online transfers, limited hours for over-the-counter transactions). After initiating the transfer from your BCA mobile banking or internet banking account, funds typically appear in your 898com balance within 2-5 minutes. If your deposit does not appear within 10 minutes, check that you sent the funds to the correct account number displayed in your deposit request and contact support with your transaction reference number.

The minimum deposit on 898com is Rp 50,000 (fifty thousand Rupiah) for all payment methods including BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OCBC NISP, and e-wallets such as OVO, DANA, GoPay, ShopeePay, and LinkAja. There is no maximum deposit limit per transaction, though Members setting deposit limits through responsible gaming tools will be restricted to their chosen limit.

Yes. 898com accepts deposits from all major Indonesian e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet deposits are processed instantly with funds appearing in your account balance within 1-3 minutes. To deposit via e-wallet, select your preferred e-wallet from the deposit methods dropdown, enter your deposit amount (minimum Rp 50,000), and follow the on-screen instructions to complete payment in your e-wallet app. No fees are charged by 898com for e-wallet deposits.

898com does not charge any fees for deposits or withdrawals. All deposit and withdrawal transactions are completely free of charge from our side. However, your bank or e-wallet provider may apply their own transaction fees or interbank transfer charges depending on your account type and payment method. For example, some banks charge a small fee for interbank transfers. Check with your bank or e-wallet provider for their fee schedule.

To withdraw funds from 898com, log into your account and navigate to the Withdrawal section. Select your preferred withdrawal method (bank transfer to BCA, BRI, BNI, Mandiri, or other Indonesian banks, or e-wallet transfer to OVO, DANA, GoPay, etc.), enter the withdrawal amount (minimum Rp 100,000), and confirm your bank account details or e-wallet number match the verified details on your account. Withdrawals are processed within 10 minutes to 2 hours depending on transaction volume. You must have completed KYC verification before your first withdrawal.

The minimum withdrawal amount on 898com is Rp 100,000 (one hundred thousand Rupiah) for all withdrawal methods. There is no maximum withdrawal limit per transaction, though large withdrawals over Rp 50,000,000 may be split into multiple payments for security reasons and may require additional identity verification. You can request multiple withdrawals per day with no daily limit, subject to your available account balance.

898com processes withdrawal requests within 10 minutes to 2 hours during normal operating periods. Once approved, bank transfers typically arrive in your account within 5-30 minutes depending on your bank's processing time. E-wallet withdrawals to OVO, DANA, GoPay, ShopeePay, and LinkAja are usually instant, arriving within 1-5 minutes. Withdrawals requested during peak hours or weekends may take slightly longer. If your withdrawal has not arrived within 4 hours, contact support with your withdrawal reference number.

Withdrawals may be delayed for several reasons: your KYC verification is incomplete or pending review, you have an active bonus with unfulfilled wagering requirements, your account is flagged for routine security verification, you entered incorrect bank account or e-wallet details, or there is a temporary issue with the payment processor. Check your email and account notifications for any verification requests. If your withdrawal has been pending for more than 4 hours without explanation, contact support at [email protected] with your withdrawal reference number for immediate assistance.

898com offers a generous welcome bonus for new Members completing their first deposit. The exact bonus structure varies by promotional period and may include a percentage deposit match (e.g., 100% match up to Rp 1,000,000) and/or free spins on selected slot games. All bonuses are subject to wagering requirements, which specify how many times you must wager the bonus amount before it can be withdrawn. Full bonus terms including wagering requirements, eligible games, maximum bet limits, and expiration periods are displayed on the Promotions page and in your account bonus section.

Wagering requirements (also called rollover or playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw it as cash. For example, a Rp 500,000 bonus with 20x wagering requires you to place Rp 10,000,000 in total bets (500,000 × 20) before the bonus converts to withdrawable cash. Bets on different games contribute different percentages toward wagering: slots usually contribute 100%, while table games and live casino may contribute 10-20%. Your current wagering progress is displayed in the My Bonuses section of your account.

Yes. You can cancel any active bonus at any time from the My Bonuses section of your account. When you cancel a bonus, the bonus balance is immediately removed from your account, and any winnings generated while the bonus was active are also forfeited. Your real-money deposited balance remains intact and available for withdrawal. Once a bonus is cancelled, it cannot be reinstated. If you prefer to play without bonus restrictions, you can decline bonus offers during the deposit process.

Yes. 898com operates a multi-tier VIP loyalty program that rewards active players with exclusive benefits including higher deposit and withdrawal limits, faster withdrawal processing, personalized account management, birthday bonuses, cashback on losses, and invitations to special promotions and tournaments. VIP status is earned through consistent play and is calculated based on your total wagering volume over rolling monthly periods. Your current VIP tier and progress toward the next tier are displayed in your account dashboard.