At 898com, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and stored, and what rights you hold over your own information as a Member of our platform.
898com operates as an online betting and gaming platform serving Indonesian players across a range of products including sports betting, live casino, slot games, daily togel (Indonesia's traditional numbers-prediction lottery) draws, crash games, and e-sports betting. In the course of operating these services, 898com processes personal data belonging to registered Members and website visitors.
898com is committed to handling all personal data responsibly, transparently, and in accordance with internationally recognized data protection principles. We do not treat privacy compliance as a checkbox exercise; it is embedded into how we design our systems, train our staff, and make decisions about data use.
This Privacy Policy is written in plain, accessible English so that every Member — regardless of technical background — can understand precisely what happens to their data. Where legal terminology is unavoidable, we have provided plain-language explanations. If you have any question about any clause in this policy, please contact us at [email protected] before proceeding.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can be used to identify a living natural person, directly or indirectly. Examples include name, national identity number, email address, IP address, and device identifiers. |
| "Processing" | Any operation performed on personal data — including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction — whether automated or manual. |
| "Controller" | 898com, as the entity that determines the purposes and means of processing Members' personal data. |
| "Processor" | A third party that processes personal data on behalf of 898com, under contract and subject to strict data protection obligations. |
| "Member" / "You" | Any natural person who has registered a verified account on the 898com platform. |
| "Visitor" | Any person who accesses the 898com website without registering an account, including anonymous browsing sessions. |
| "KYC Data" | Identity verification documents submitted during the Know Your Customer process, including government-issued ID (KTP), proof of address, and payment method verification materials. |
| "Cookie" | A small data file stored on a Member's or Visitor's device by the 898com website, used for session management, analytics, and personalization. |
| "Services" | All betting, gaming, promotional, customer support, and account management services provided by 898com to Members. |
898com collects personal data across several categories depending on the nature of the interaction. The following table summarizes what we collect and why each category is necessary:
| Category | Specific Data Points | Why Collected |
|---|---|---|
| Registration Data | Full legal name, date of birth, email address, mobile phone number, Indonesian national ID number (KTP) | Account creation, identity verification, age compliance (21+) |
| KYC Documents | Photos / scans of KTP, proof of address, selfie verification, payment method screenshots | Anti-fraud, anti-money-laundering compliance, withdrawal processing |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OCBC NISP), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history | Deposit and withdrawal processing, fraud detection, regulatory compliance |
| Betting & Gaming Data | Bet history, game session logs, win/loss records, active bonus status, wagering progress | Account management, dispute resolution, responsible gaming monitoring |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps | Platform security, fraud and bot detection, geographic compliance |
| Behavioral Data | Pages visited, features used, click paths, session duration, search queries on platform | Platform improvement, personalization, responsible gaming pattern detection |
| Communications Data | Customer support chat transcripts, email correspondence, support ticket content | Service delivery, dispute resolution, quality assurance, staff training |
| Preference Data | Responsible gaming limit settings, notification preferences, communication opt-in/opt-out status | Service personalization, compliance with responsible gaming obligations |
898com collects personal data through the following channels:
All automated collection is disclosed to Members at the time of registration through the consent acknowledgment process. You may withdraw consent for non-essential data collection (such as behavioral analytics) at any time through your account settings panel without affecting your ability to access core platform Services.
898com processes personal data for the following specific, documented purposes:
898com does not use personal data for any purpose not listed above without first obtaining your explicit consent or being required to do so by a lawful authority.
Every processing activity carried out by 898com rests on one or more of the following recognized legal grounds:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account registration, deposit and withdrawal processing, bet settlement, customer support delivery — all activities required to perform the Services described in the Terms & Conditions. |
| Legal Obligation | KYC identity verification, AML transaction monitoring, record retention for regulatory compliance, and responding to lawful authority requests. |
| Legitimate Interests | Fraud detection, platform security monitoring, IP and device fingerprinting for duplicate account detection, and responsible gaming pattern analysis — where 898com's interests do not override your fundamental rights. |
| Consent | Direct marketing communications, non-essential behavioral analytics cookies, and any processing activity not covered by the three bases above. Consent may be withdrawn at any time without detriment to your account. |
898com does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. Personal data is shared with third parties only in the following tightly controlled situations:
The 898com website uses cookies and similar tracking technologies to provide a functional, secure, and personalized experience. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your logged-in session, remember your language and display preferences, and protect against cross-site request forgery (CSRF) attacks. The platform cannot function without these cookies. | No — essential for platform operation |
| Functional | Remember your responsible gaming limit settings, preferred game lobby view, and notification preferences between sessions. | Yes — via account settings panel |
| Analytics | Aggregate, anonymized data on page views, feature usage, and navigation paths — used to understand how Members use the platform and prioritize improvements. No individual Member is identified in analytics reports. | Yes — via cookie preference center |
| Security & Fraud Detection | Device fingerprinting and behavioral signals used to detect bot activity, duplicate account creation, and unauthorized access attempts. This data is processed by 898com's security systems and fraud detection partners. | No — essential for platform security |
Most web browsers accept cookies by default. You can configure your browser to block or delete cookies at any time, though doing so may impair certain platform functionality. Instructions for managing cookies in major browsers are available in each browser's help documentation.
898com retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Registration & Account Data | Duration of active account + 5 years after closure | AML regulatory compliance, dispute resolution |
| KYC Documents | 5 years from date of submission or account closure | Anti-money-laundering record-keeping obligations |
| Transaction Records | 5 years from transaction date | Financial regulatory compliance, audit trail |
| Betting & Gaming History | 3 years from last session | Dispute resolution, responsible gaming analysis |
| Customer Support Records | 3 years from ticket closure | Quality assurance, dispute resolution, legal proceedings |
| Technical & Log Data | 12 months from collection | Security monitoring, fraud investigation |
| Analytics Data (anonymized) | Indefinitely (anonymized — no longer personal data) | Long-term platform performance analysis |
| Marketing Preferences | Until opt-out + 1 year (as evidence of consent withdrawal) | Compliance with direct marketing obligations |
When personal data reaches the end of its retention period, it is securely deleted or irreversibly anonymized using industry-standard data destruction procedures. Members who have closed their accounts may request confirmation of deletion by contacting [email protected].
898com implements a layered security architecture designed to protect personal data against unauthorized access, accidental loss, alteration, or disclosure. Our principal security measures include:
As a Member of 898com, you hold the following rights over your personal data. To exercise any of these rights, submit a written request to [email protected] from your registered email address. 898com will respond within 30 days of receiving a valid request.
Request a copy of all personal data 898com holds about you, along with details of how it is used, where it is stored, and with whom it has been shared.
Request correction of any personal data that is inaccurate, incomplete, or out of date. Most basic profile data can be updated directly in your account settings panel.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations that may require us to retain certain records.
Request that 898com limits how your personal data is used — for example, while a dispute about its accuracy is being resolved — without deleting the data entirely.
Request your personal data in a structured, machine-readable format (such as JSON or CSV) so that you can transfer it to another service provider if you choose.
Object to processing carried out on the basis of legitimate interests — including direct marketing — at any time. Objections to direct marketing are honored immediately and unconditionally.
898com will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive. In such cases, a reasonable administrative fee may apply. 898com may request proof of identity before fulfilling a data rights request to ensure that personal data is not disclosed to an unauthorized third party.
898com's services are strictly restricted to adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is enforced through the KYC process described in Clause 3 and in the Terms & Conditions.
If 898com discovers or is notified that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated personal data will be deleted without unnecessary delay, and any deposited funds will be returned to the originating payment method after deducting any applicable processing costs.
If you are a parent or guardian and believe that a minor in your care has registered an account on 898com, please contact us immediately at [email protected]. We take all such reports seriously and act on them as a matter of priority.
898com's primary server infrastructure is located in data centers with strong data protection regulatory frameworks. Some of 898com's third-party service providers — including game studios, fraud detection vendors, and cloud infrastructure providers — may be located outside Indonesia and may process personal data in jurisdictions with different data protection standards.
Where personal data is transferred internationally, 898com ensures that appropriate safeguards are in place to protect that data to a standard equivalent to the protections described in this Privacy Policy. Safeguards in use include:
By accepting this Privacy Policy, you acknowledge that your personal data may be processed outside Indonesia as described above, subject to the safeguards set out in this clause.
898com may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the Services we offer. When material changes are made, 898com will notify Members by displaying a prominent notice on the platform homepage and, where operationally practicable, by sending a notification to each Member's registered email address at least 14 days before the updated policy takes effect.
The effective date of the current version of this Privacy Policy is displayed at the top of this page. Continuing to use 898com's services after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you must cease using the platform and may request account closure in accordance with the Terms & Conditions.
Previous versions of this Privacy Policy are available on request by contacting [email protected]. 898com retains prior versions for a minimum of three years following the date each version was superseded.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 898com handles your personal data, please reach out through the following channel:
When submitting a data rights request, please include your registered email address, account username, and a clear description of the right you wish to exercise. 898com may request additional identity verification before processing any request that involves access to, correction of, or deletion of personal data.
Privacy protection at 898com is built on six core commitments that govern every data decision we make. Here is a plain-language summary of what you can count on.
Our support team is available around the clock to address any privacy-related question or data rights request. You can also review our Terms & Conditions for the full picture of your rights and obligations as a Member of 898com.
21+ 898com is strictly for adults aged 21 and above. Please gamble responsibly.