21+ ONLY

Responsible Gaming

At 898com, we believe that online gaming should always remain entertaining, controlled, and safe. This page outlines our commitment to responsible gaming and provides you with practical tools to manage your play, recognize warning signs, and access support when you need it.

Gambling is entertainment, not a financial strategy. When approached responsibly, betting on sports like BRI Liga 1 football matches, spinning slot reels, playing live casino Teen Patti or baccarat, or predicting daily togel (Indonesia's traditional numbers-prediction lottery) draws can be an exciting leisure activity. However, when gaming crosses the line from occasional entertainment into compulsive behavior or financial stress, it stops being fun and becomes a problem.

898com operates under a clear responsible gaming philosophy: every Member has the right to enjoy our platform in a safe, controlled environment, and every Member has access to the tools and support needed to stay in control. We do not profit from problem gambling. Our business model is built on sustainable, recreational play by informed, consenting adults who understand the risks and play within their means.

This page is designed to help you assess your relationship with gaming, understand the self-management tools available on your 898com account, recognize early warning signs of problem gambling, and know where to turn for help if you or someone you care about is struggling. All services and tools described on this page are free of charge and available to every Member at any time.

Age Restriction Strictly Enforced: Access to all 898com services is restricted to adults aged 21 and above. If you are under 21, you are not permitted to register an account or use any of our services. If you are aware of a minor attempting to access the platform, please notify us immediately at [email protected].

Self-Management Tools

Every 898com Member has access to a suite of self-management tools through the Account Settings panel. These tools allow you to set your own boundaries and take control of your gaming activity before problems develop.

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Deposit Limits
Set a maximum amount you can deposit into your account over a specific period — daily, weekly, or monthly. Once the limit is reached, no further deposits will be accepted until the next period begins.
How to activate: Go to Account Settings → Responsible Gaming → Deposit Limits. Reductions take effect immediately; increases require a 72-hour cooling-off period.
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Loss Limits
Set a maximum net loss amount over a defined period. When your total losses (deposits minus withdrawals plus bet losses) reach this limit, all betting activity is paused for the remainder of the period.
How to activate: Go to Account Settings → Responsible Gaming → Loss Limits. Choose your period (daily / weekly / monthly) and enter the maximum Rupiah amount you are comfortable losing.
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Session Time Reminders
Receive an on-screen notification at regular intervals (e.g., every 60 minutes) reminding you how long you have been logged into the platform. Helps you stay aware of time passing while you play.
How to activate: Go to Account Settings → Responsible Gaming → Session Reminders. Set your reminder interval in minutes. Notifications appear as an overlay on the screen.
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Cooling-Off Period
Temporarily suspend access to your account for a fixed period — 24 hours, 7 days, or 30 days. During this period, you cannot log in, place bets, or make deposits. Your account balance remains safe and accessible after the period ends.
How to activate: Go to Account Settings → Responsible Gaming → Cooling-Off. Select your period and confirm. Once activated, cooling-off periods cannot be reversed or cancelled.
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Self-Exclusion
Permanently exclude your account from all 898com services for a minimum period of 6 months. Self-exclusion is irreversible for the chosen period and can be extended indefinitely. Your account balance can be withdrawn before exclusion takes effect.
How to activate: Contact [email protected] with the subject line "Self-Exclusion Request". Specify your exclusion period (6 months, 1 year, 2 years, 5 years, or permanent). Confirmation required via email or ID verification.
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Reality Checks
Automatic prompts that display your total session time, deposit amount, and win/loss balance at regular intervals. Forces a conscious moment of reflection on your gaming session.
How to activate: Go to Account Settings → Responsible Gaming → Reality Checks. Set check frequency (every 30 / 60 / 90 minutes). Displays a full-screen prompt requiring acknowledgment before continuing.
Tool Activation is Instant and Free: All responsible gaming tools take effect immediately upon activation (except deposit limit increases, which require a 72-hour waiting period). There are no fees, penalties, or restrictions applied to your account for using these tools. Using them demonstrates responsible behavior and will never negatively impact your account standing.

Recognizing Warning Signs

Problem gambling rarely develops overnight. It typically begins with subtle behavioral changes that gradually escalate. If you recognize any of the following patterns in yourself or someone you know, it may be time to seek support.

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Spending more time or money on gambling than you originally intended, and finding it difficult to stop or set limits.
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Borrowing money, selling possessions, or taking out loans to fund gambling activity or to cover gambling-related losses.
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Gambling with money set aside for essential expenses like rent, groceries, utilities, or children's education.
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Feeling restless, irritable, or anxious when you try to cut down or stop gambling. Gambling to escape stress or negative emotions.
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Lying to family, friends, or colleagues about the extent of your gambling activity or the amount of money you have lost.
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Chasing losses — immediately trying to win back money you have lost by placing larger or riskier bets.
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Neglecting work, family responsibilities, or social relationships because gambling has become your primary focus.
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Continuing to gamble despite repeated negative consequences — financial losses, relationship damage, job loss, or legal problems.
If You Recognize These Signs: Acknowledging that gambling has become a problem is the hardest and most important step. 898com's support team is available 24/7 at [email protected] to discuss responsible gaming tools, self-exclusion, or referrals to professional counseling services. All conversations are confidential and judgment-free. Asking for help is a sign of strength, not weakness.

How to Get Help

If you feel that your gambling is becoming a problem, or if you are concerned about someone you know, the following steps can help you take action.

1
Contact 898com Support
Email [email protected] with the subject line "Responsible Gaming Support" or "Self-Exclusion Request". Our team will respond within 2 hours (WIB, UTC+7) to discuss your options, activate responsible gaming tools, or process a self-exclusion request. All conversations are confidential.
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Use On-Platform Tools Immediately
While waiting for a support response, you can activate deposit limits, loss limits, or a cooling-off period directly from your Account Settings panel. These tools take effect instantly and can provide immediate relief.
3
Speak to a Trusted Person
Talk to a family member, close friend, or colleague about what you are experiencing. Problem gambling thrives in secrecy. Bringing it into the open with someone you trust is a critical step toward recovery.
4
Seek Professional Counseling
Professional gambling addiction counselors and therapists can provide evidence-based treatment, including cognitive-behavioral therapy (CBT), which has been proven effective in treating gambling disorders. Many services offer confidential phone or online counseling.
5
Join a Support Group
Gamblers Anonymous (GA) and other peer support groups provide a supportive, non-judgmental environment where people recovering from gambling addiction share experiences and strategies. Many groups operate both in-person and online.

External Support Resources

898com partners with and recommends the following independent organizations that provide free, confidential support for people affected by problem gambling.

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Gamblers Anonymous
International peer support fellowship for people recovering from gambling addiction. Meetings available online and in-person.
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GamCare
UK-based gambling support charity offering free confidential counseling, advice, and information via phone, online chat, and email.
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National Council on Problem Gambling
US-based organization providing 24/7 crisis counseling and referral services via phone and SMS (text GAMBLER to access support).
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BeGambleAware
Independent UK charity offering free, confidential advice and support via online chat, phone, and email. Resources available in multiple languages.
Note on External Resources: The organizations listed above are independent entities not affiliated with 898com. 898com does not endorse any specific treatment provider or program, but recognizes these organizations as reputable sources of information and support. If you are based in Indonesia and require support services delivered in Indonesian or tailored to local context, please contact our support team at [email protected] for referrals.

Preventing Underage Gambling

898com has a zero-tolerance policy for underage gambling. All Members must be at least 21 years of age. Age verification is mandatory during the account registration and KYC (Know Your Customer) process. Members found to have misrepresented their age will have their accounts immediately and permanently closed, and any winnings will be voided in accordance with our Terms & Conditions.

Advice for parents and guardians: If you are concerned that a minor in your care may have access to online gambling platforms, we recommend the following protective measures:

  • Use parental control software on all devices used by minors to block access to gambling websites and apps.
  • Secure your payment methods — credit cards, e-wallet accounts, and online banking credentials — to prevent unauthorized use by minors.
  • Talk openly with young people in your care about the risks of gambling, particularly online gambling, and the importance of waiting until they are legally permitted and financially independent before considering it.
  • Monitor bank statements and e-wallet transaction histories for unexpected charges or withdrawals that may indicate unauthorized gambling activity.

If you discover that a minor has successfully registered an account on 898com despite our age verification procedures, please contact us immediately at [email protected]. We will investigate the matter as a priority, close the account, and take steps to prevent recurrence.

Need to Talk to Someone?

Our support team is available 24 hours a day, 7 days a week, including Indonesian public holidays. If you have any questions about responsible gaming tools, need help activating a self-exclusion, or just want to talk to someone about your gaming, we are here. All conversations are confidential and judgment-free.

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📧 Email: [email protected]
Subject: "Responsible Gaming Support" or "Self-Exclusion Request"

21+  898com is strictly for adults aged 21 and above. Please gamble responsibly.